Big & bulky final mile · Midwest

Not just the last mile — the extra mile.

The last mile ends at an address. The extra mile happens inside it: the call ahead, the delivery instructions followed to the T, the floors protected, the piece placed where it belongs, the problem fixed while it still matters, the customer who mentions the delivery in their review. We built the whole company around that moment.

Start a conversation See service levels

Highgate is a last mile logistics company
with two divisions: big & bulky final mile
for furniture, appliance, fitness and building
products, and an e-bike parcel operation in
New York City.

Independently owned and run by career last
mile operators. When you call, you reach the
people who own the outcome.

01 CURBSIDE 02 THRESHOLD 03 ROOM OF CHOICE 04 WHITE GLOVE
20+

Years of last mile
operating experience

100%

Photo proof of delivery,
every stop, retained

2

Trained two-person crew
on every truck

Weekly

Scorecards: on-time, first-attempt,
damage and exceptions

The choice you're being offered

Most shippers pick between scale and attention. You shouldn't have to.

The national networks have the systems and none of the focus. The local carrier has the focus and none of the systems. And the good independents keep getting bought and folded into someone else’s platform. Highgate was built to be the option that stays: enterprise discipline, independently owned, and run by the same people you met on day one.

National 3PL
Scale without attention
  • You're one account among hundreds
  • Service escalations enter a queue
  • Capacity reassigned to larger shippers at peak
  • Nobody senior on your business
Highgate
Enterprise discipline, personal ownership
  • Enterprise-grade systems, safety and compliance
  • Scorecards, POD imaging and exception reporting
  • Dedicated capacity — the same trucks and crews on your routes, never shared
  • The founder is on your account personally
Local carrier
Attention without infrastructure
  • Dispatch runs on a whiteboard
  • No reporting your team can act on
  • Fails enterprise vendor onboarding
  • Breaks under peak volume

Service levels

Four levels of service. One standard of care.

Written into the contract, measured on every stop, and reported back to you weekly — so you always know what your customer experienced.

01 / CURBSIDE

Curbside

Delivery to the curb or driveway within a confirmed appointment window, with photo proof of delivery and customer signature capture.

02 / THRESHOLD

Threshold

Goods brought through the first doorway — entryway, garage or covered porch — protected from weather and left where the customer expects them.

03 / ROOM OF CHOICE

Room of choice

Carried to any room on any floor, including stairs and tight turns, with floor and banister protection standard on every stop.

04 / WHITE GLOVE

White glove

Full assembly and placement, packaging removed and taken away, and haul-away of the replaced unit where the program calls for it.

Program services · available at every level

+ / INSTALLATION

Appliance installation

Standard hookups completed on the spot — washers, dryers, refrigerators — by crews trained and insured for in-home work. Built-in and specialty installation is scoped per program.

+ / HAUL-AWAY

Haul-away & packaging removal

The replaced unit removed and disposed of responsibly, and every box and blanket gone with the crew — the room is finished when we leave, not when the customer cleans up.

+ / RETURNS

Returns & exchanges

Scheduled pickups and same-stop exchanges, with condition documented by photo so the return moves back through the same accountable chain as the delivery.

How we run it

Built to pass your vendor audit on the first pass.

Shippers usually settle for a national carrier because of procurement risk, not service preference. Highgate is documented, insured and systematised to remove that objection entirely.

Visibility

Client portal & scorecards

On-time percentage, first-attempt completion, damage rate and exception detail — reported weekly in a format your team can take into a business review.

Proof

Photo POD on every stop

Timestamped, geotagged images of placement and condition at delivery, retained and retrievable when a customer disputes a claim.

Customer experience

Appointments & notifications

Confirmed delivery windows with advance notification and day-of arrival updates, so your customer service team isn't fielding the "where is it" call.

Claims

Documented damage process

A written claims workflow with defined acknowledgement and resolution timelines, plus root-cause review on repeat issues rather than one-off credits.

Compliance

DOT, safety & insurance

Full DOT compliance program, maintained safety files, and coverage written at the limits enterprise shippers require. Certificates on request.

People

Driver vetting & training

Every driver and helper on a Highgate route clears a background check, MVR review and drug screen, and works to a written in-home conduct standard we audit — because the person in your customer's living room is wearing your brand.

A two-person Highgate crew securing a strapped pallet inside a box truck.
Loaded in stop order, strapped and padded
Two crew members carrying a flat-packed piece off the liftgate at a customer's home.
Two trained people on every truck
A smiling crew member steadying a flat-packed piece on the liftgate on a residential street.
The last 100 feet, done right
Christine Chan, founder of Highgate Logistics.

Who you’ll be working with

Twenty years in this business taught us the thing that matters most: the last mile is personal.

Christine Chan has spent her career in the last 100 feet. She co-owned and ran one of North America’s leading last mile companies until it was acquired by a public company. In 2023 she founded Highgate.

Highgate is founder-led and independently owned — not a chain, not a rollup. The person responsible for your freight is the person who owns the company. She brought the big-company discipline with her and left the bureaucracy behind.

Coverage

Deep in every market we run, rather than thin across twenty.

Density is what makes final mile work. We build route density in a market before we open the next one — which is why our cost per stop and our service both improve as your volume grows.

Chicago
DEDICATED CAPACITY · ACTIVE

Chicagoland and the collar counties, with capacity into northwest Indiana. Dedicated box truck operation with a resident management team.

Milwaukee
DEDICATED CAPACITY · ACTIVE

Greater Milwaukee and southeastern Wisconsin, linked to the Chicago operation for shared capacity and peak-season flex.

New York City
PARCEL DIVISION · ACTIVE

A high-density e-bike parcel operation in Manhattan, staffed by Highgate employees and running seven days a week. Always hiring riders →

Your market
BROKERAGE & MANAGED CAPACITY

Beyond our dedicated footprint we place and manage vetted capacity under our own authority — same standards, same reporting, same accountability. Bring dedicated volume, and we will build the market around it.

Start a conversation

Tell us where deliveries are going wrong.

Send us a market, a product category and your current damage or on-time numbers. We will tell you honestly whether we're the right fit for it — and if we aren't, who is.